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 NEON SIGN FAQ:

Q: Where do your neon signs ship from? Do you have a showroom where I can come and look at your available signs?

A: All of our neon signs are build-to-order, so we do not keep any inventory nor do we have a showroom to display neon signs. You can however find pictures of the many signs we've built on our website. All of our neon signs ship from our manufacturing warehouse in Austin, TX USA. 

Q: How long do neon signs last?
A: Depending on the care and attention they receive our neon signs will last several decades or more. The transformers will typically last 10-15 years, depending on electrical surges and the consistency of your power supply. Please contact us if you need a replacement transformer.

Q: How much does it cost to operate a neon sign?
A: Despite their bright and colorful appearance, neon signs use about the same amount of electricity as a standard light bulb. If left on 24 hours a day, the average cost to operate a neon sign is about 20 cents a day.

Q: Can my neon sign be used outdoors?
A: The signs you see on our site are made for indoor use only unless you request an outdoor sign. Please see our post on Outdoor Neon Signs for more information. 

Q: Does my neon sign come with the necessary hanging hardware and power supply?
A: Yes, all neon signs will come with a built-in transformer and an electrical cord that plugs into a standard outlet. They also come equipped with metal chains with hooks so you can hang it on any sturdy fastener.

Q: Does my neon sign come with a warranty?
A: Yes, custom neon signs come with a 3 year warranty against material or workmanship defects and a 1 year warranty on the transformer.

Q: What mounting options do I have for my neon sign?
A: Please see our Neon Sign Backing Options for more information.

Q: What colors do I have to chose from on my neon sign?
A: Please see our The Colors of our Neon Signs for more information. 

Q: What fonts do I have to chose from on my neon sign?
A: Please see our Font Choices for Custom Neon Signs for more information.

Q: Can my neon sign flash on and off if I want it to? Does it cost more?
A: Our custom neon signs come standard without flashing capabilities. You DO have the option to have parts or all of your sign flash on and off however. 

Q: How long does it take to get my neon sign after I order it?
A: All of our signs are built-to-order in our warehouse in Austin, TX. Depending on the season and order volume, the build time of our neon signs is typically around 4-5 weeks. Once they're built, the shipping time is 1-5 business days depending on your geographic distance from us. Please feel free to contact us regarding the build time and arrival of your sign.

Q: Can I put a rush on my sign if I want it sooner?
A: Yes, a rush build can be applied to your sign for an additional fee. Please contact us if you need your sign by a certain date so we may accommodate your request.

Q: What can I expect when I place my order; do you provide a tracking number once it ships?
A: Yes, once your order ships you will be emailed a tracking number so you know when to expect your sign. You can also log into your account on our website and view the status of your order and what stage of construction your neon sign is in at any time.

Q: What if my sign arrives damaged?
A: Despite the care and attention we give to packaging and ensuring the safe arrival of your sign, unforeseen circumstances during the shipping process can damage the package contents. In the rare event that your sign arrives broken, please contact us immediately so we can determine the best course of action to get your sign up and running ASAP. In most cases we will ship you replacement glass which can be easily installed. 

 Please call us at 855-505-6366 or email us at cs@neonsignsusa.com for any other answers to your questions!